Refund/Return Policy
Returns
We have a 30 day return policy. If it's been more than 30 days since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a full refund, YOU MUST:
1) Contact us via our "Contact Us" form. Our team will instruct you on how to return your item.
2) Ensure your item is UNWORN and UNUSED and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Your order number will also suffice.
Please do not send your purchase back to the manufacturer. Go Be Great! Store is not responsible for packages that are not shipped directly back to us. Our team will provide you with instructions for returning your package, including mailing address.
Once we receive your product at our offices, we will inspect your item and issue a full refund once it is approved.
Please continue to monitor your email and continue communicating with us until your refund is complete, we may need to give your further instructions.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at gobegreatstore@gmail.com or by using our "Contact Us" form.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at gobegreatstore@gmail.com or use our "Contact Us" form and we will instruct you to send your item to: Go Be Great! Store, 20310 Sorrento Ln. Porter Ranch, CA 91326, United States.
No refunds or exchanges will be granted unless the item(s) received are defective or incorrect.
CHANGING OR CANCELLING YOUR ORDER
Once an order has been placed, it cannot be canceled or adjusted.
DEFECTIVE OR INCORRECT ITEMS
If you have received a damaged item or, items that are different from those shown on your receipt, you can contact us by using our "Contact Us" form for direct assistance.
We WILL ask you to provide a photo of the damaged item(s) and package.
Always include your name, order #, and full item name for clarity and accuracy.
LOST PACKAGES
We ship via USPS, providing secure and easy trackable methods of shipping.
We are not responsible for packages once proof of shipping is generated.
Once the carriers are in possession of the package, we accept no responsibility for undelivered items or those that have been lost or stolen.
SALE & CLEARANCE ITEMS
Merchandise marked “Sale,” or "discounted" with a promo code are not eligible for store credit, returns, or exchanges. No exceptions. No price adjustments.
Merchandise marked “Sale,” or, “discounted” with or, without a promo code are not eligible for store credit, returns, or exchanges. No exceptions. No price adjustments.
We have a 30 day return policy. If it's been more than 30 days since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a full refund, YOU MUST:
1) Contact us via our "Contact Us" form. Our team will instruct you on how to return your item.
2) Ensure your item is UNWORN and UNUSED and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Your order number will also suffice.
Please do not send your purchase back to the manufacturer. Go Be Great! Store is not responsible for packages that are not shipped directly back to us. Our team will provide you with instructions for returning your package, including mailing address.
Once we receive your product at our offices, we will inspect your item and issue a full refund once it is approved.
Please continue to monitor your email and continue communicating with us until your refund is complete, we may need to give your further instructions.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at gobegreatstore@gmail.com or by using our "Contact Us" form.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at gobegreatstore@gmail.com or use our "Contact Us" form and we will instruct you to send your item to: Go Be Great! Store, 20310 Sorrento Ln. Porter Ranch, CA 91326, United States.
No refunds or exchanges will be granted unless the item(s) received are defective or incorrect.
CHANGING OR CANCELLING YOUR ORDER
Once an order has been placed, it cannot be canceled or adjusted.
DEFECTIVE OR INCORRECT ITEMS
If you have received a damaged item or, items that are different from those shown on your receipt, you can contact us by using our "Contact Us" form for direct assistance.
We WILL ask you to provide a photo of the damaged item(s) and package.
Always include your name, order #, and full item name for clarity and accuracy.
LOST PACKAGES
We ship via USPS, providing secure and easy trackable methods of shipping.
We are not responsible for packages once proof of shipping is generated.
Once the carriers are in possession of the package, we accept no responsibility for undelivered items or those that have been lost or stolen.
SALE & CLEARANCE ITEMS
Merchandise marked “Sale,” or "discounted" with a promo code are not eligible for store credit, returns, or exchanges. No exceptions. No price adjustments.
Merchandise marked “Sale,” or, “discounted” with or, without a promo code are not eligible for store credit, returns, or exchanges. No exceptions. No price adjustments.