Shipping Policy
SHIPPING & HANDLING
Please allow 3-5 business days for order processing (Monday-Friday).
Note that transit times are established at the point of shipping and vary by carrier.
Feel free to contact us via our "contact us" link here or at the bottom of our site for more information.
Please note that WolfeMpowerment Group/TTW, LLC/Go Be Great! Store bears no responsibility for any delay(s) after your item(s) has(have) shipped. As previously established, shipping and, delivery times will vary depending on your package’s point of origin, destination and, carrier.
In the event a package is returned as “undeliverable,” the customer is responsible for both the return and, initial shipping charges.
If package tracking status shows “delivered” and, you did not receive the item, all claims must be initiated by the customer with the carrier. (i.e. FedEx, USPS. UPS, etc...)
Note; If we are shipping your products to an address other than the billing address of the credit card used for the purchase, this may cause a slight delay in processing your order.
SALE PERIODS
During Seasonal sales and, other “high-volume” periods, please allow between 10-20 Business Days for your order to be *processed.
*processing outlines the process of order preparation up to but, NOT including shipping.
Please ensure that all of your order information is correct BEFORE completing/submitting your order. In the event, wrong items are ordered during sale periods there is no guarantee we can correct the order before shipment. Consequently, if your order contains items you have not ordered it is the customer’s responsibility to return the incorrect items purchased.
PLEASE CHECK YOUR CART ITEMS CAREFULLY BEFORE PROCEEDING TO THE CHECK OUT PAGE!
It’s vital that you check and, double-check your mailing/shipping addresses before completing your orders. WMG/TTW, LLC/Go Be Great! Store is not liable for any additional costs you may incur when incorrect mailing/shipping address information has been provided. Regrettably, we are unable to offer refunds in these instances. Again, please make sure all your shipping information is correct before finalizing your order.
Should you have any questions regarding shipping/approximate delivery times, please use our "Contact Us" form. Our hours of operation are M-F, 9 AM to 5 PM PT. You can expect to hear from us within those times
RETURNS & EXCHANGES
No refunds or exchanges will be granted unless the item(s) received are defective or incorrect.
CHANGING OR CANCELLING YOUR ORDER
Once an order has been placed, it cannot be canceled or adjusted.
DEFECTIVE OR INCORRECT ITEMS
If you have received a damaged item or, items that are different from those shown on your receipt, you can contact us by using our "Contact Us" form for direct assistance.
We WILL ask you to provide a photo of the damaged item(s) and package.
Always include your name, order #, and full item name for clarity and accuracy.
LOST PACKAGES
We ship via USPS, providing secure and easy trackable methods of shipping.
We are not responsible for packages once proof of shipping is generated.
Once the carriers are in possession of the package, we accept no responsibility for undelivered items or those that have been lost or stolen.
SALE & CLEARANCE ITEMS
Merchandise marked “Sale,” or "discounted" with a promo code are not eligible for store credit, returns, or exchanges. No exceptions. No price adjustments.
Merchandise marked “Sale,” or, “discounted” with or, without a promo code are not eligible for store credit, returns, or exchanges. No exceptions. No price adjustments.